24 Hours Money Back Guarantee
You, the customer, are our number one priority. At PCRDP we provide a 24-hour money-back guarantee to clients who ordered our service and are having discrepancies with it. The reason has to be mentioned, and our qualified technicians will find the root of the problem and offer a suitable solution. If there is a genuine discrepancy with our product, we ensure a safe and reliable refund, as bound by moral obligation. Transaction and setup fees will NOT be refunded.
Quick Summary
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Shared RDP plans:
24-hour money-back guarantee.
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Private, Admin, Residential and Dedicated plans:
not refundable after delivery.
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Fees:
transaction and setup fees are not refunded.
Refunds Not Accepted
Refunds on the grounds of the pretexts below will not be accepted:
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Ignorance about the proper usage of RDP.
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Unsuitable network connection at the client's end.
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Other technical reasons at the client's end that prevent them from using our product to its optimal efficiency.
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Issues concerning third-party software. If a third-party software or bot is corrupted or tampered with, a refund will not be given for that reason; contact their support to get it solved.
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The refund policy does not apply to the USA / Admin Access product category.
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No refund will be entertained on a Dedicated Server after provisioning/delivery of the server.
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Invalid claims or frivolous reasons are not eligible for a refund.
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Account credit validity:
any funds added to your client account as account credit, including deposits, refunds issued as account credit, promotional credit (where applicable) or any other credit balance, are valid for 2 years from the date the credit is added. Unused credit remaining after that period expires automatically and cannot be refunded, withdrawn, transferred, exchanged for cash or reinstated. Account credit may only be used toward the purchase or renewal of services offered by PCRDP.
PCRDP does not condone hacking, brute-forcing or mass-mailing tools. They are illegal, and clients may not use them on servers provided by us.
Admin RDP Server Policy
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Our server managers are at your service 24x7. Please feel free to contact us anytime.
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No encoding of videos is allowed on Admin RDP servers.
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Server maintenance will be done occasionally and may involve restarting a server.
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There is no refund on all Admin Access product categories, such as any Private plan, Residential plan or Dedicated plan.
Private RDP / VPS Server Policy
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We do not have a refund policy for our Private RDP / VPS servers.
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If we find any server fault (hardware related), we will fix it as soon as we can (depending on hardware and holidays).
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Setup time is mentioned for all products. Within the setup time we will not accept any claim about a server being pending or not delivered.
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VPN/Proxy use is not allowed on any plan except the Dedicated Server, and no refund will be entertained for it.
Important Notes
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Note 1:
If you violate our Terms of Service or Acceptable Usage Policy, no refund will be made at any cost.
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Note 2:
You agree to our Terms of Service and this Refund Policy during payment; hence a payment provider or bank reviewing a dispute should make refunds based on this Refund Policy.
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Note 3:
If you do not agree to the above rules and restrictions, please do not place the server / RDP order.
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Note 4:
Payment-processor commission and fixed fees are deducted from a refund where the processor charges them.
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Note 5:
If you raise a payment dispute with a payment provider, you may no longer be able to pay again through that provider; this is the provider's policy. Refunds usually take 3-4 days, so please contact us first.
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Note 6:
No refund on Residential plans. If your IP is not working, create a support ticket and the IP will be changed.
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Note 7:
Any amount refunded as account credit, as well as funds added to the client account, remains valid for 2 years from the date the credit is added. Unused credit expires automatically after this period and cannot be refunded, withdrawn, transferred or reinstated.
How to Request a Refund
Open a support ticket from your client area (or contact support on Telegram / live chat) within 24 hours of delivery of a Shared plan, stating your order and the problem. Our team will first try to resolve the issue; if it cannot be resolved and the order is eligible, the refund is processed to the original payment method or as account credit.
Contact Us
Questions about refunds:
